This documents serves as the Legal Notice and General Conditions of Use which regulate the access, browsing and use of the website of the company RESIDENCIAS DE ESTUDIANTES, S.A. (hereinafter, Resa) located at URL www.resainn.com (hereinafter the "Website"). Please read this document carefully.
In compliance with the provisions of Law 34/2002 of 11 July on Internet Society and Electronic Commerce Services (LSSI in Spain) it is hereby reported that the owner of the website www.resa.es is the company RESIDENCIAS DE ESTUDIANTES, S.A. (hereinafter, RESA) domiciled at C/Vía Augusta nºs 21-23, 2º, 08006 Barcelona, España, with Tax Identification Code A60.109.188, registered in the Trade Registry of Barcelona in Volume 24.281, File 95, Sheet no. B-67.261, Entry 1.
The following text regulates the use of Websites www.resainn.com/www.resainn.es (hereinafter, the Websites), owned by RESIDENCIAS DE ESTUDIANTES (RESA) by internet users. The purpose of this Legal Notice is to establish the conditions which regulate access and general use of the Website by all users, in such a way that access, browsing and use of the same necessarily implies express acceptance of this Legal Notice without reservation, just as in the case of the formalization of an accommodation booking service contract, which also implies the express acceptance without reservation of the General Conditions contained in said contract (hereinafter referred to as General Clauses).
Some Website services accessible to Internet users or exclusive to RESA's clients, can be subject to special conditions, regulations for use and instructions which, where applicable, replace, complete and/or modify this Legal Notice and must be accepted by the User before the provision of the corresponding service begins.
The access, browsing and use of this Website implies on your part the express acceptance of all of the terms of this Legal Notice without reservation, having the same validity and effectiveness as any written and signed contracted. If you are not in agreement with the terms provided, do not access, browse or use this Website.
RESA is a company responsible for the management of several student residence halls located across Spain. The awarded holders of the administrative concessions or surface rights are the following companies: Siresa Campus, S.A., Siresa Salmantina, S.A., Sociedad Inversora en Residencias para Estudiantes Euskadi, S.A. (Siresa Euskadi), Residencias de estudiantes, S.A. and Encampus Residencias de Estudiantes, S.A., awarded in favour of any of these societies by the Universities, Public Administrations or privately acquired.
These aforementioned companies are owners of one or several residence halls (hereinafter, Owner Companies), and have entrusted RESA, which is the company with sufficient human and material resources, to manage these residence halls by means of leasing contracts of the services of urban real estate administration and management entered into by the parties.
Each one of these aforementioned owner companies, enter into an accommodation contract with each resident and/or client who books accommodation in their residence hall for a daily stay of one month or more in duration.
The Owner Companies with the residence halls they provide are listed in the following table:
|Owner Company||Tax Identification Code||Residence hall name||City|
|RESIDENCIAS DE ESTUDIANTES, S.A.||A-60109188||Residencia d'Investigadors||Barcelona|
|SIRESA SALMANTINA, S.A. (*)||A-62079553||Colegio Cuenca||Salamanca|
|Colegio Mayor Hernán-Cortés||Salamanca||SOCIEDAD INVERSORA EN RESIDENCIAS PARA ESTUDIANTES EUSKADI, S.A.||A-01286533||Tomás Alfaro Fournier||Vitoria|
|Blas de Otero||Bilbao|
|Manuel Agud Querol||Donostia|
|SIRESA CAMPUS S.I.I., S.A.||A-86458643||Pere Felip Monlau||Barcelona|
|Francesc Giralt i Serra||Terrassa|
|Campus de Montilivi||Girona|
|Campus del Mar||Barcelona|
|Siglo XXI||A Coruña|
|Giner de los Ríos||Alcalá de Henares|
|Emperador Carlos V||Granada|
|Rector Ramón Carande||Sevilla|
|Roberto de Nobili||Sant Cugat del Vallès|
|Pius Font i Quer||Castelldefels|
|SIRESA CAMPUS NOROESTE, S.L.||B-87371928||O Castro||Vigo|
|As Burgas||Ourense||ENCAMPUS RESIDENCIAS DE ESTUDIANTES, S.A.||A-86564408||Col. Mayor La Concepción||Valencia|
|Barcelona Diagonal (antes Mateo Calabro)||Barcelona|
|Col. Mayor Santa Mª. del Estudiante||Madrid|
|Campus La Salle||Barcelona|
(*) On December 21th 2016, the Company Siresa Hernán-Cortés, S.A. has been an object of a merger process by absorption by the Company Siresa Salmantina, S.A acquiring the whole assets as well as all the rights and obligations that owns the company Siresa Hernán-Cortés, S.A.
These Websites (www.resainn.com /www.resainn.es/) have been created by and are managed by RESA who is responsible for the management and operation of each one of these student residence halls, owned by the Owner Companies.
The purpose of this Website is to provide the users by whom it is accessed with the different services shown on this site via the information indicated therein. If you are not in agreement with the following terms and conditions please do not visit or use these Websites or other websites to which it is affiliated or linked.
The purpose of this document is for RESA to establish the conditions which regulate access and general use of these Websites for all users, in such a way that their access and use, shall necessarily imply subjection to and acceptance of these General Conditions of Use, just as the formalization of an accommodation booking service contract, implies the subjection to and acceptance of the General Conditions of said contract (hereinafter known as "General Clauses").
The User must be of legal age in accordance with Spanish legislation, and have the legal capacity needed to contract the services offered on these Websites of his/her own accord. In the event of contracting by minors, authorization of their parents or tutors will be required in order to contract the service.
Access to these Websites is open and free of charge. It will be understood that access to and/or mere use of the Website attributes the status of User to the Client (hereinafter the User), which implies adherence to this Legal Notice and General Conditions. Consequently, RESA advises the User to carefully read the terms and conditions of use included by the owner of this Website every time he/she accesses the Website.
RESA hereby informs that in order to access specific contents provided by this Website, such as the formalization of an accommodation booking, the User will have to supply certain personal data when completing any booking form, as well as when contracting any of the services offered on this Website.
Likewise, the accommodation booking service for residence halls and other types of accommodation and any of the services managed by RESA via this Website are regulated by these Conditions of Use which form part of and complete this Legal Notice.
The User pledges to make diligent, correct and licit use of the Website and, in particular, undertakes to: abstain from using the contents and information of RESA obtained via our Website for ends or purposes contrary to Law, morality and generally accepted good conduct or public order; to abstain from reproducing or copying, transforming or modifying the contents of this Website, or distributing or permitting its public access via any mode of public communication, unless authorised to do so by the holder of the corresponding rights or the practice in question is legally permitted.
In particular, and by way of example and without limitation, the User undertakes not to capture data for advertising purposes, not to send any online publicity or chain messages and not to transmit or disseminate to third parties, via the services provided by www.resainn.com/www.resainn.es, information, messages, image files, photographs, software and in general any class of material, data or contents which: (i) incur in illicit or illegal activity or are contrary to public order, (ii) contravene, denigrate or threaten fundamental rights and public freedom which is recognized or in international treaties and other legislation; (iii) induce, incite or promote criminal, denigrating, defamatory or violent actions; (iv) induce, incite or promote discriminatory actions, attitudes or ideas against gender, race, religion, beliefs or age; (v) include criminal, violent or degrading messages; (vi) are false, ambiguous, inaccurate or inconvenient, in such a manner that they could incur error on its subject matter, or on the intentions or purposes of the communicator; (vii) violate third party professional confidentiality; (viii) are contrary to the rights to reputation, personal and/or family privacy or the self-image of persons; (ix) breach regulations on the privacy of communications.
Notwithstanding the provisions of the Legal Notice or the accessible Privacy Policies which may be applicable at all times, the use of certain services or requests addressed to RESA are dependent on having previously completed the corresponding User registration (Booking form).
Users of this website owned by RESA, are hereby informed that it obtains the data of its clients and users via the booking form, whose completion is mandatory in order to contract the services provided by RESA via this Website. Hence, the data that RESA holds is that provided by the Clients/Users when formalizing the booking and where applicable, from the contract.
RESA hereby informs that in order to access specific contents provided by this Website, such as the formalization of an accommodation booking, the User will have to supply certain personal data when completing any booking form, as well as when contracting any of the services offered on this Website. This data must be accurate, exact, authentic and up-to-date. RESA will provide this data with the corresponding automated processing depending on its nature or purpose, and under the terms and conditions indicated in this section. And this company may store and keep the data provided in order to maintain the contractual relationship with the Client/User.
The purposes of collecting personal data are those specifically indicated on each one of the pages where the booking form (for data registration) appears. In relation to the personal data obtained from registered users, this will be used in order to adapt the products and services requested by the User to the preferences indicated on the form. On a general basis, the personal data provided will be used to attend to your request for information and place booking requests, as well as, subsequently and particularly, for the contract with the Client/User.
Consent for the conveyance of personal data by the Client/User will be revocable at any time, although without retroactive effects.
Access to this Website is open and free of charge. It is understood that by accessing and/or using this Website, the Client/Resident will acquire the condition of User (hereinafter the User), which implies adherence to this Legal Notice.
The function of this Website is to provide users by whom it is accessed, with the different services provided throughout by RESA. The objective of this section is to regulate the general terms and conditions of the booking services of places for daily stays via the following websites: www.resainn.com/www.resainn.es.
The booking service of the university residence halls of RESA, as well as any other service managed by this company via this Website, is regulated by theses Conditions of use which integrate into and complete the Legal Notice.
The use of these services assumes the full acceptance without reservation of each one of the General conditions established for the contracting of daily accommodation and as presented in the latest version of the cited Conditions.
RESA hereby informs that the processes for obtaining the provision of the services offered, are those described in these General Conditions for booking, as well as other specific services indicated on-screen while browsing, in such a manner that you declare to be aware of and accept said processes as required for contracting the services offered on this/these Website/s.
RESA reserves the right to, unilaterally and without prior notice, modify any of the points covered in these General
Conditions as they see fit, informing users of the modifications made via the Website, in order for the Users to be
made aware of said changes and newly accept them.
If any of the provisions of these General Conditions for booking were declared null or void, the remaining General Conditions shall be maintained according to the agreed terms.
The User/Client must use this service in accordance with Spanish legislation, morality, decent conduct and public order; and in compliance with the provisions of these online booking conditions for student residence halls managed by RESA specified on this Website and in the General Contracting Conditions. As a result, he/she is obliged not to use these services for purposes that are illegal and/or contrary to the provision of these General Conditions, contrary to Law, and/or harmful to the interests of third parties or otherwise damaging to the services provided and managed by RESA and/or its image.
The purpose of this type of online booking service is to enable any member of the university community to book accommodation for daily stays in any of the residence halls managed by RESA.
This type of daily booking service via an engine is managed by an external company called SITEMINDER, of English nationality domiciled at 1, Lyric Square, London, W6 0NB, United Kingdom, with VAT Number (NIF) GB-990 8056 89 and Registered in England and Wales with Registry No. 07242801. The provision of private management and administration services is carried out via the online booking engine system known as “Thebookingbutton” for daily accommodation at the different Residence Halls of RESA; said system enables the client to make a direct and fast booking via the cited Website of Resainn and/or by means of a link to RESA's own Website. Furthermore, it will act as a provider of the evolutionary email service of the application and will be responsible for the maintenance service for this booking engine.
This booking engine system is housed on the SiteMinder server itself, which responsible for data processing, undertakes to comply with the security standards required by current Spanish law, as well as others under the Organic Law of Personal Data Protection, and to take all of the necessary measures to ensure the security of the personal data obtained by this online booking section/module linked to the RESA Website. Furthermore, SiteMinder guarantees that it has a TLS 1.2. communication encryption system and/or a system combining HTTPS security cryptographic protocols (HttpSecure-Hypertext Transfer Protocol Secure).
This guarantees the security of communication and data transfer with 128 bit encryption (‘RC4_128, with SHA1 for message authentication and RSA as the key exchange mechanism’).
The User/Client will complete a booking form with his/her data for daily stays in any of these residence halls, and the end of the said form will include a check box with the contracting conditions for this type of booking, in order for them to be accepted by the Client if he/she approves.
Said contracting Conditions must be accepted (by checking the check box) by the Client for the online contract to be considered effectively formalized.
Once the User has completed the form with all of his/her data and sent it, he/she will receive immediate confirmation of the booking by email, in which a booking confirmation number will be assigned. Said email will serve as confirmation and receipt of the booking. Payment for the daily accommodation booking will be made on check-in at the residence hall, except for booking with early payment conditions which will be paid at the time of accepting the booking form.
Bookings made through this Website will be guaranteed through the credit/debit card provided by the Client/User on the form. The booking may be cancelled at no charge up to 24 hours before the check-in date, except for bookings with early payment conditions or those that are non-refundable, in which the total paid for the stay will be charged.
Failure to appear at check-in or cancellation outside the limitation period agreed to in the offer, will mean an automatic charge to the credit/debit card for the amount of one night per room booked, as well as the immediate cancellation of the booking.
If, during his/her stay at the residence, the Client decides to leave before the time of stay contracted ends, there is a penalty of 40% of the total price for the remaining unused services. Except for bookings with early payment conditions or those non-refundable, for which the total stay paid will be the penalty.
Cancellation of an online service must be done in writing by sending an email to the email address of the residence hall itself.
Prices per room and night, including V.A.T, are reflected on this Website specifically for residence halls that expressly offer this service. At residence halls located in Catalonia, the Tax on Stays at Tourist Establishments will be applied.
Use of the booking service for daily stays, intended for members of the university community, at certain Residence Halls specified on this Website via the online form.
The User/Client will fill in the online form with his/her data for the booking of rooms for a stay of less than one month, at the end of which a check box will appear for the verification of the general conditions of the booking contract, so that they can be accepted by the Client if he/she is in agreement. Once the User has filled in all of his/her data, staff from the residence hall chosen will confirm the booking by email. For urgent bookings (with 24 hour's notice or less), contacting the residence hall directly by telephone is essential. Bookings made through this system will be guaranteed by means of the credit/debit card provided by the user on the form. The prices per room and night, including VAT, are published on this Website, specifically for the residence halls expressly specified on the Website. Payment for the booking will be made on the same day of check-in to the residence hall, unless the booked rate has early payment conditions.
4.2.2.a) Stays under 30 days Bookings carried out via the online form may be cancelled, at no charge up to 24 hours before the check-in date for the stay and always in writing by email to the residence hall in question, except for bookings with early payment conditions or those that are non-refundable, in which the total paid for the stay will be charged.
If, during his/her stay at the residence hall, the Client decides to leave before the time of stay contracted ends, there is a penalty of 40% of the total price for the remaining unused services. Except for bookings with early payment conditions or those non-refundable, for which the total stay paid will be the penalty. Failure of the client to appear at the residence hall on the check-in date or cancellation outside the limitation period agreed to in the offer, will mean an automatic charge to the credit/debit card for the amount of one night per room booked, as well as the immediate cancellation of the booking. Except for bookings with early payment conditions or those non-refundable, for which the total stay paid will be the penalty.
4.2.2.b) Stays of 30 days or longer.
The Client must make a prepayment corresponding to 30% of the total amount of the stay in advance to the account number provided by the residence hall when the booking is received. The booking may be cancelled at no charge whatsoever up to 48 hours before the check-in date. Failure to appear on the check-in date at the residence hall or cancellation outside the period indicated above means non-refund of this prepayment. If, during his/her stay at the residence hall, the Client decides to leave before the time of stay contracted ends, there is a penalty of 40% of the total price for the remaining unused services.
Prices per room and night, including V.A.T, are reflected on this Website specifically for residence halls that expressly offer this service.
RESA undertakes to treat the data confidentially and with the exclusive purpose of managing and formalising the accommodation booking requested by the User and to process the corresponding booking contract; including the commercial promotion of the services it provides. It is understood that the formalization and acceptance of the booking form, as well as the General Contracting Conditions imply the consent to carry out said processing.
Contracting of the services provided by RESAon this page is done in a secure environment, by means of the implementation of an SSL (Secure Sockets Layers) data encryption system that guarantees protection of communication with the same via Internet. The Client/User can check that he/she is within a secure operating environment by observing the closed padlock shown at the bottom of his/her screen.
The User undertakes to make licit and suitable use of this Website as well as of the services provided by RESA, in accordance with the present Legal Notice, and not to carry out activities contrary to law, morality or public order, and, in general, to make good use of the present conditions.
In the event of any activity contrary to law being carried out by a third party, RESA reserves the right to cancel the bookings or deny access to the Website of any User with no prior warning, and to exercise the legal action deemed appropriate.
Likewise, RESA guarantees that the server where the personal data is stored and processed, has the organizational and technical security measures necessary to prevent, in so far as possible, changes to, loss of and/or unauthorised access to the aforementioned personal data.
This Website has been created in good faith by RESA with information of external and internal sources, however, RESA does not guarantee the completeness and accuracy of all the information it contains nor, in particular, continuous access or the availability and continuity of the operation of this Website. It does not accept any responsibility for and provides no guarantee for access to the Website, if the client or user, intent on carrying out a specific activity or the provision of specific services, fails to observe the recommendations given for each particular case.
The company owning the Website does not guarantee the absence of interruptions or errors in access to the Website or its contents, or that it is up-to-date or free from viruses or any other element that could cause alterations to the computer system. RESA denies all contractual or extra-contractual liability to the person or company which by using the Website have been victim to damages and/or losses of any nature due to any computer virus or computer elements of any kind, from the Website or the server by which it is provided. The owner of this Website will not be liable for any consequence, damage or loss that may arise from the non-consented use of the information contain herein or derived from the services and opinions provided by third parties.
RESA accepts no responsibility for any damages or losses caused in the event of there being interruptions to the service, delays, errors, malfunctioning of the same and, in general, any other inconveniences whose causes lie outside the control of RESA and/or are due to fraudulent or culpable action on the part of the User and/or force majeure causes; without prejudice to the provisions of article 1105 of the Civil Code, the concept of force majeure will be understood to encompass failures on the part of third parties, operators, or service companies, Government actions, a lack of access to the networks of third parties, actions or omissions by Public Authorities, other issues resulting from natural phenomena, blackouts, etc. and attacks by hackers or third parties specialized in the security or integrity of the computer system.
In any case, and regardless of its cause and inasmuch as this is permitted by the legislation in force, RESA will accept no responsibility whatsoever for direct or indirect damage, technical problems or failure of computer equipments taking place during connection to the Internet Network, as well as damages that may be caused by third parties, consequential damage and/or loss of earnings.
Likewise, RESA accepts no responsibility for the quality of the users’ connection, speed, or operation of the access to our Website. Furthermore, RESA cannot guarantee the absence of viruses or of other elements outside this company’s control that may result in alterations to the users’ computer equipment, files or computer systems.
RESA will be entitled to temporarily suspend this Website without prior warning for technical, safety or control reasons, due to failings in electric supply or for any other causes, in order to carry out maintenance, improvement or repair activities, always for the benefit of the User, as well as to carry out changes in the information, services, products and other elements of this Website. All of the aforementioned, without the User being entitled to demand any liability from RESA.
If the User had knowledge of the existence of any content that were illicit, illegal or contrary to the law, or which could imply an infraction of intellectual and/or property rights, he/she must notify RESA immediately so that it may proceed to adopt the necessary measures. Likewise, and in order to improve the service and establish an optimal level of quality, the User/Client will be able to put forward the modifications, suggestions and/or observations as he/she deems useful by contacting RESA (Website administrator) at the following email address: firstname.lastname@example.org.
For the purpose of anticipating your needs, RESA offers links to the main website www.resa.es or to other websites for the benefit, necessity or interest to the Client/User. RESA does not have the capacity nor the human or technical means to be aware of, control or approve all of the information, contents, products or services provided by other Websites which can be linked to from this Website. Consequently, RESA is not responsible for the content provided or included in any independent website, including any advertising claim or those concerning business practices. Although RESA will protect the information found on its Website or on its Micro-sites or main website ( www.resa.es) with which it operates, it will not be able to monitor or assume any responsibility whatsoever for the privacy policies of third-party websites, including websites owned or controlled by others or by other collaborating companies and/or universities/institutions. The third-party websites that the User may access through links on our Websites, as well as their privacy policies and the security measures implemented, are under no circumstances the responsibility of RESA.
In this regard, if any User had effective knowledge of the illicitness of the activities carried out via these third party Websites, he/she must notify RESA immediately so that the link to the same can be disabled.
The Internet User who wants to enter links from their own websites to the Website must comply with the conditions described below, an ignorance of which does not constitute an excuse to prevent the legal liabilities.
The link will only connect to the home page of the Website without reproducing it in any manner (online links, copy of the texts, graphics, logos, registered trademarks, etc.).
In accordance with the applicable legislation in force at all times and under all circumstances, it is forbidden to establish frames of any type that may envelop the Website or permit the display of its Contents via any Internet addresses other than those of the Website itself and, in any case, when its contents is displayed in conjunction with contents not belonging to the Website in such a way as to: (I) cause or potentially cause error, confusion or deceit among users as to the true origin of the service or Contents; (II) constitute an act of unfair comparison or imitation; (III) exploit the reputation of the national brands owned by RESA and the prestige of the company and/or other Owner Companies; or (IV) incur in any other form of activity forbidden by the legislation in force.
The page bearing the link may not incur in any type of false, inaccurate or incorrect statement about RESA, its partners, employees or clients, or the quality of the services it provides.
Under no circumstances will the page bearing the link state that RESA has given its consent to the use of the link or that it otherwise sponsors, collaborates with, verifies or supervises the services of the sender.
The use of any trade name, graphic symbol or combined text and symbol or any other distinctive trade mark of RESA within the sender’s web page is forbidden, except for those cases permitted by Law or expressly authorised by RESA or by any other of the companies known as Owner Companies, and as long as permitted, in these cases, by using a direct link to the Website in the manner established in this section.
The page with the link must faithfully comply with the law and may under no condition contain or link to elements, whether belonging to this page or to those of third parties that: (I) are illicit, harmful or contrary to morality or decency (pornography, violence, racism, discrimination, etc.); (II) actually or potentially create the false impression that RESA subscribes, endorses, adheres to or otherwise supports the ideas, statements or expressions, whether illicit or otherwise, made by the sender; (III) are inappropriate for or not pertinent to the activity of RESA by virtue of the location, contents or theme of the sender’s Website.
All content of this Website, understanding this to be the texts, logotypes, photographs, images and other audiovisual content, as well as the graphic design and, in general, its contents, are the intellectual property of RESA or, where applicable, of third parties if these should exist; and is regulated by Spanish law and national and international legislation on industrial and intellectual property.
Likewise, the brands or distinguishing marks are of exclusive ownership of RESA or of third parties, in which case this will be specifically expressed. At all times, the user must respect the intellectual and industrial property rights of the Website, owned by RESA, and this includes the implicit prohibition of its use without RESA's express consent.
The reproduction, copying, public communication, distribution, transformation or modification of all or part of the content and/or services included on the Website for commercial or professional purposes, or the infringement of any other right liable to protection by the Law of Intellectual Property or Industrial Property are strictly prohibited, unless carried out with the authorisation of the owner of the corresponding rights or if the action in question is legally permitted.
RESA authorises Users to display, store, print and download the content provided on the Website that they deem necessary, exclusively for their personal, private and non-lucrative use, provided this is not used for the purpose of developing activities of a commercial or professional nature, or of unfair competition, nor for purposes of communication, distribution, modification, alteration or compiling or one which distorts the result desired by the owner of the page.
Infraction of any of the cited rights could constitute a violation of these provisions, as well as a crime punishable pursuant to Article 270 and following the Penal Code or of any other general provision to these effects.
The domain names or addresses of this legal Website www.resainn.com/ www.resainn.es, are the property of the owner of the site, as registered in the Trade Registry of Barcelona. Its ownership is exclusive, and use by third parties infringes upon the rights conferred and granted through the registry of such domain names to its owner.
Relationships established between RESA and the User will be ruled by the provisions of current applicable Spanish regulations.
Any other litigious matter that may result from the access to the Website owned by RESA and from the relations with the clients resulting from the offering of the services included on the Website, shall be referred to Spanish legislation, with the Courts and Tribunals of the city of Barcelona (Spain) being competent for their resolution, and with express waiver of any other general or special jurisdiction that may correspond to any of the parties.