Last update: December, 2018.
We collect Personal Information from our website in order to provide you with information about Greystar's and/or RESA’s products and services about which you have expressed interest to provide information about other similar Greystar products and services that we believe will be of interest to you and to better understand how we can help potential residents in relation to the services provided (hereinafter and for these purposes, the User). Likewise, we recommend you should see the following section "GDPR Information".
The type of personal information we collect will depend on what we need to provide the product or the particular service in which you are interested. In the case of possible residents, the information requested in our registration form includes, among others, some or all of the following personal information: name and address, age or date of birth, email address, occupation/studies, telephone number, academic background, national identity document / passport / Foreign Citizen Registration No. and university / centre where you will be studying, bank data.
Those interested in becoming residents must include most of the following additional information: the type of service they are requesting, the size of the apartment / studio (room) required, where they would like to live, if they want to share a room with someone in particular, etc.
An IP address is a number that is automatically assigned to your computer each time you browse the Internet. Web servers, the main computers that serve web pages, automatically identify your computer by its IP address. As permitted by law in force, Greystar and RESA collect IP addresses for the purpose of administering the system, collecting and analyzing aggregate information, creating a better user experience and auditing the use of our site.
We do not normally link IP addresses to anything that can personally identify you, which means that your session will be logged, but you remain anonymous to us. We will try to link your IP address when we consider it necessary to protect this site and other users from damages that may occur and to avoid criminal behavior. Consult the section about the use of "Cookies".
As a general rule, Greystar-RESA will not disclose Personal Information except when we have your permission or under special circumstances, such as when we believe, in good faith, that the law requires us to disclose or declare it. We may also disclose Personal Information for certain business operations as described below.
We do not market or share your personal information with third parties, unless:
Greystar may be liable to you for any transfer of your Personal Information, provided that the applicable laws have been violated by Greystar.
You should be aware that when you are on the Greystar-RESA website you may be directed to other third-party sites that are beyond our control. There are links to other Greystar sites, which take you out of our service. For example, if you "click" on a banner, ad or search result, the "click" can take you out of the Greystar-RESA website. These other websites may include websites of other advertisers, sponsors and partners who may use their logo with ours as part of a collaboration agreement of a shared brand. These other sites may send their own cookies to visitors to collect data or request information. Greystar does not control these websites and is therefore not responsible for their content. The inclusion of hyperlinks to any other site on behalf of Greystar-RESA does not imply any approval of the material in said sites, nor any association with its operators.
Greystar's policies do not extend to anything that is inherent when using Internet, which is beyond our control. Remember that every time you give information online, that information can be collected and used by people you do not know.
Greystar takes reasonable technical and organizational measures in accordance with the applicable laws in force to safeguard the users' Personal Information. Although Greystar strives to protect your personal information and your privacy, we cannot guarantee the security of any personal information that you disclose online and, therefore, you disclose such personal information at your own risk.
We limit access to Personal Information to employees who reasonably believe they need to receive such information to provide our services or to perform their work, and we take reasonable precautions to protect the security of users' Personal Information. We also strive to ensure that our employees are aware of the sensitivity of the data sent to us by users and that they handle it with extreme care, taking care not to allow any undue access by third parties. However, as many computer systems, Internet applications and software programs, unauthorized use, hardware or software failure, etc. can be detrimental to the confidentiality of users' personal information.
If users have any questions about security, please contact us using the data in the "Contact Information" section below.
You may choose not to receive future commercial email messages from us as a result of your registrations with us. Any bulk commercial email we send contains a link with instructions on how to unsubscribe from our email list. Please read the section "Links to third-party sites" below.
We do not collect or maintain information on our site from those that we know are under 16 years of age unless such information has been provided by their parents or legal guardians and we do not allow children under 16 years of age to become registered users of our site. No part of our site is structured to attract children under 16 years of age. By using our site, you declare that you are not under 16 years of age. If you are a parent or guardian and believe that your child under the age of 16 may have provided personally identifiable information through this website, please contact us using the data in the "Contact Information" section.
Please note that if you provide us with personal information, it can be transferred and processed on US computers and from other countries that are not in the EU / EEA. Please do not provide us with your personal information if you do not want this information to be transferred outside of your country, or if the laws of your country restrict this type of transfer.
We primarily transfer your personal information to our subsidiary in the United States, Greystar Real Estate Partners. Greystar Real Estate Partners ("Greystar US") complies with the privacy protection framework of the European Union and the United States as established by the US Department of Commerce ("Privacy Shield") with respect to the collection , use and retention of personal information of the member countries of the European Union. Greystar US has certified that it adheres to the Principles of the Notification Privacy Shield, Choice, Liability for Transfer, Security, Data Integrity and Limitation of Purpose, Access and Resources, Compliance and Liability. For more information about the Privacy Shield program and to view our certification page, visit https://www.privacyshield.gov/.
Greystar US is also committed to remit privacy complaints not resolved under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, an alternative nonprofit dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
Greystar has also committed to cooperate with the group of experts established by the EU data protection authorities (APD) in relation to unresolved Claims of Privacy in relation to human resources data transferred from the EU in the context of employment relationships.
Please note that if your complaint originating in the EU with respect to Greystar US is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Protection Panel.
Greystar US is subject to the Federal Trade Commission with respect to compliance with the Privacy Shield.
You have the right, freely and at reasonable intervals, to request that Greystar inform you if Personal Information related to you is being processed. You have the right to request that Greystar correct, supplement, delete or block your Personal Information in the event that the data is inaccurate, incomplete or irrelevant for the purposes of the processing activities or if the Personal Information is being processed any other way that violates a legal provision. If you wish to exercise your rights or if you have any questions or suggestions regarding the use, collection or security of your personal information, please contact us through the contact information in the "Contact information" section.
When a user removal request is received, we will make every reasonable effort to remove that data from our systems. Due to the nature of our service, some of the information may not be completely removed due to backup copies or archived copies; however, such information will only be used in order to comply with a contract that the user has celebrated with us.
If a user's personal information changes (such as post code, phone, email or postal address), or if a user no longer wishes to register on this site, we provide you a way to correct, update or delete / disable personal user information. Typically, this can be done on the configuration page of the registered user account or by sending an email to firstname.lastname@example.org.
Resa informs you that the company Residencias de Estudiantes, S.L., with address at Paseo de Recoletos nº6 5º 1º, 28001 Madrid (Spain) and Co. tax number B-60109188, and email email@example.com, will be responsible for the data collected from this web page.
RESA treats the data collected on this website for the following purposes:
Likewise, if the User consents to having their data processed for commercial purposes (using the boxes provided for this purpose in the booking process and forms), the data provided will be used to send Users commercial information and offers of Resa products and services.
Conservation of the personal data provided:
The legal basis for the treatment of your data is the consent you give us by ticking the boxes that appear on the form, along with the action of "Sending" the form. In this sense, RESA informs that to carry out the aforementioned treatments, it is only necessary to fill out the fields marked as mandatory.
Likewise, to send the form, RESA informs the User that it will not be necessary to mark the acceptance boxes for sending commercial communications and transfer of data for commercial purposes, therefore not marking said boxes will not be an impediment for the main purpose of data collection.
In this sense, RESA relies on the consent to send commercial communications.
If the User gives their consent on the form they complete, RESA will transfer the data to the entities of the Greystar Group for commercial purposes. The list of affiliated entities can be checked at the following URL: https://www.resainn.com/en/legal-notice-and-general-conditions/
The processing of personal data may include the international transfer of data to countries outside the EU. As required by law, we will only make these transfers to countries or organizations that provide an adequate level of personal data protection. The transfer of this data will not affect your rights or our obligations under the GDPR, since our international data transfers are covered by the Privacy Shield.
Under the GDPR, Greystar- RESA informs Users that they have rights in relation to the processing of their personal data, including the right to portability, access, rectification, deletion or limitation of data. We also inform you about the right to file a claim with a data protection authority.
The User may exercise the aforementioned rights, contacting Greystar -RESA at firstname.lastname@example.org