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Stays for days or weeks at university residence halls
Stays for days or weeks at university residence halls
Last update: December 2022
This Privacy Policy applies to the website Resainn.com managed by the company Sociedad Residencias de Estudiantes S.L. - RESA (hereinafter, RESA). This Privacy Policy applies to information, products and services rendered by RESA in Spain.
RESA recognizes the importance of protecting the privacy of each individual's specific information ("Personal Information") collected from and about the users of our website (referred to as "you" or "your" in this "Privacy Policy"). This Privacy Policy describes what Personal Information we collect, how we use it and how you can correct, change and limit our use of it. It is our intention to give you as much control over your personal information as possible to preserve your privacy, while allowing us to use that personal information to provide you with a valid service and we hope to have you as a resident at one of our halls of residences / establishments. In some cases, and in particular, if you are asked to send registration details or data for pre-registration through this Website, you may be asked to accept additional terms regarding our use of your Personal Information, and those additional terms will apply in that context. Any additional terms will be provided for review at the time of registration.
We recommend that you read this Privacy Policy and the Terms of Use of our website before sending or sharing Personal Information with us or using our website and that you read them again when you return to it.
We collect Personal Information from our website in order to provide you with information about RESA’s products and services about which you have expressed interest to provide information about other similar RESA products and services that we believe will be of interest to you and to better understand how we can help potential residents in relation to the services provided (hereinafter and for these purposes, the User). Likewise, we recommend you should see the following section "GDPR Information".
The type of personal information we collect will depend on what we need to provide the product or the particular service in which you are interested. In the case of possible residents, the information requested in our registration form includes, among others, some or all of the following personal information: name and surname, address, age or date of birth, email address, occupation/studies, telephone number, academic background, national identity document / passport / Foreign Citizen Registration No. and university / centre where you will be studying, bank data.
Those interested in becoming residents must include most of the following additional information: the type of service they are requesting, the type of the apartment / studio (room) required, where they would like to live, if they want to share a room with someone in particular, (depending on the establishment), etc.
The residential establishments managed by RESA use this website for processing applications for booking a place/accommodation and the process of hiring accommodation as well as helping our residents with other tasks that are necessary or useful for them, such as the booking payments or the deposit through the online payment platform. We kindly ask you to read and review this privacy policy before using this website, if you are interested in booking a place at any of our establishments as well as hiring the accommodation or other optional services. See also the section "Links to Third Party Sites" below.
An IP address is a number that is automatically assigned to your computer each time you browse the Internet. Web servers, the main computers that serve web pages, automatically identify your computer by its IP address. As permitted by law in force, RESA collect IP addresses for the purpose of administering the system, collecting and analyzing aggregate information, creating a better user experience and auditing the use of our site.
We do not normally link IP addresses to anything that can personally identify you, which means that your session will be logged, but you remain anonymous to us. We will try to link your IP address when we consider it necessary to protect this web site and other users from potential damages that may occur and to avoid criminal behavior. Consult the section about the use of "Cookies".
As a general rule, RESA will not disclose Personal Information except when we have your permission or under special circumstances, such as when we believe, in good faith, that the law requires us to disclose or declare it. We may also disclose Personal Information for certain business operations as described below.
We do not market or share your personal information with third parties, unless:
RESA may be liable to you for any transfer of your Personal Information, provided that the applicable laws have been violated by RESA.
In the event that RESA goes through a business transfer, such as a merger, being acquired by another company or selling all or part of its assets, the Personal Information of the users, in most cases, will be part of the assets transferred and will be treated with the utmost confidentiality. By using this website and providing your personal information, you consent to this transfer; the use of personal information will be maintained in accordance with the Privacy Policy in effect at the time of transfer.
You should be aware that when you are on the GRESA website you may be directed to other third-party sites that are beyond our control. There are links to other RESA sites, which take you out of our service. For example, if you "click" on a banner, ad or search result, the "click" can take you out of the RESA website. These other websites may include websites of other advertisers, sponsors and partners who may use their logo with ours as part of a collaboration agreement of a shared brand. These other sites may send their own cookies to visitors to collect data or request information. RESA does not control these websites and is therefore not responsible for their content. The inclusion of hyperlinks to any other site on behalf of RESA does not imply any approval of the material in said sites, nor any association with its operators.
RESA's policies do not extend to anything that is inherent when using Internet, which is beyond our control. Remember that every time you give information online, that information can be collected and used by people you do not know.
RESA takes reasonable technical and organizational measures in accordance with the applicable laws in force to safeguard the users' Personal Information. Although RESA strives to protect your personal information and your privacy, we cannot guarantee the security of any personal information that you disclose online and, therefore, you disclose such personal information at your own risk.
We limit access to Personal Information to employees who reasonably believe they need to receive such information to provide our services or to perform their work, and we take reasonable precautions to protect the security of users' Personal Information. We also strive to ensure that our employees are aware of the sensitivity of the data sent to us by users and that they handle it with extreme care, taking care not to allow any undue access by third parties. However, as many computer systems, Internet applications and software programs, unauthorized use, hardware or software failure, etc. can be detrimental to the confidentiality of users' personal information.
If users have any questions about security, please contact us using the data in the "Contact Information" section below.
Because the security of all Personal Information associated with our users is of paramount importance to us, we periodically review and improve our security and this Privacy Policy as necessary when new technologies are available. This includes the use of software that encrypts or encodes (usually processed at 256 bits) or distorts the data sent to us.
Supplying Personal Information on a form for registration information or booking a place, in the course of providing one of our services to you, constitutes your affirmative consent so that we may contact you by email to provide you with information and / or notices related to the halls of residence / accommodation where you reside, about various similar services available to you in or through that halls of residence and about other residences that may be available and of interest to you in the future. It also means that we can send you an email with respect to updates to this Privacy Policy. We will notify you of this at the time you decide to register, and we will give you the option of not receiving further marketing communications from us at the time you register. If we do not provide you information about products and / or services, the user can fill in a new registration form and request to be provided with commercial information.
You may choose not to receive future commercial email messages from us as a result of your registrations with us. Any bulk commercial email we send contains a link with instructions on how to unsubscribe from our email list. Please read the section "Links to third-party sites" below.
We do not collect or maintain information on our site from those that we know are under 16 years of age unless such information has been provided by their parents or legal guardians and we do not allow children under 16 years of age to become registered users of our site. No part of our site is structured to attract children under 16 years of age. By using our site, you declare that you are not under 16 years of age. If you are a parent or guardian and believe that your child under the age of 16 may have provided personally identifiable information through this website, please contact us using the data in the "Contact Information" section.
RESA's processing of personal data does not involve the international transfer of data to countries outside the European Union, only to countries that are in the European Economic Area (EEA/EEE). The transfer of this data will not affect your rights or our obligations under the General Data Protection Regulation (GDPR). Please do not provide us with your personal information if you do not want this information to be transferred outside of your country, or if the laws of your country restrict such transfers.
You have the right, freely and at reasonable intervals, to request that RESA inform you if Personal Information related to you is being processed. You have the right to request that RESA correct, supplement, delete or block your Personal Information in the event that the data is inaccurate, incomplete or irrelevant for the purposes of the processing activities or if the Personal Information is being processed any other way that violates a legal provision. If you wish to exercise your rights or if you have any questions or suggestions regarding the use, collection or security of your personal information, please contact us through the contact information in the "Contact information" section.
When a user removal request is received, we will make every reasonable effort to remove that data from our systems. Due to the nature of our service, some of the information may not be completely removed due to backup copies or archived copies; however, such information will only be used in order to comply with a contract that the user has celebrated with us.
If we decide to change our Privacy Policy, we will inform users of such changes through a general description at the top of this Privacy Policy and we may also post these details in other places we deem appropriate so that our users know what information we collect, how we use it and under what circumstances, if any, we reveal it. We may also send you an email.
If a user's personal information changes (such as phone, email or postal address-post code), or if a user no longer wishes to register on this site, we provide you a way to correct, update or delete / disable personal user information. Typically, this can be done on the configuration page of the registered user account or by sending an email to privacy@resa.es.
You can use this email to contact us for any other reason related to this Privacy Policy. If you send us an email, it should be clearly marked as a data protection query.
In accordance with the provisions of the Law on Data Protection UE 2016/679 (hereinafter, "GDPR"), RESA inform Users about the following aspects related to the processing of personal data collected on this website. This Privacy Policy is aimed at informing you in accordance with the objectives of the GDPR, and for this reason how users' data is treated is outlined below.
Resa informs you that the company Residencias de Estudiantes, S.L., with address at Claudio Coello nº 41 4ª planta 28001 Madrid (España), con C.I.F. número B-60109188, and email privacy@resa.es, will be responsible for the data collected from this web page.
RESA treats the data collected on this website for the following purposes:
Likewise, if the User consents to having their data processed for commercial purposes (using the boxes provided for this purpose in the booking process and forms), the data provided will be used to send Users commercial information and offers of Resa products and services.
Conservation of the personal data provided:
The legal basis for the treatment of your data is the consent you give us by ticking the boxes that appear on the form, along with the action of "Sending" the form. In this sense, RESA informs that to carry out the aforementioned treatments, it is only necessary to fill out the fields marked as mandatory.
Likewise, to send the form, RESA informs the User that it will not be necessary to mark the acceptance boxes for sending commercial communications and transfer of data for commercial purposes, therefore not marking said boxes will not be an impediment for the main purpose of data collection.
In this sense, RESA relies on the consent to send commercial communications.
If the User gives their consent on the form they complete, RESA will transfer the data to other entities owning the residence halls or other establishments managed by RESA, for commercial purposes. This consent is not obligatory, so that the refusal of this transfer will not prevent the booking process from being carried out. The list of affiliated entities can be checked at the following URL: https://www.resainn.com/en/legal-notice-and-general-conditions/
The processing of personal data by RESA does not include the international transfer of data to countries outside the European Union, only to countries that are in the European Economic Area (EEA/EEA). In any case, the transfer of data will not affect your rights or our obligations under the provisions of the General Data Protection Regulation (GDPR). On the other hand, we would like to point out that, in order to develop our activity, we require the support of service providers (operators-suppliers). These third parties may have access to your data and will act in our name and on our behalf, following our instructions, and in no case will they have the user’s data for their own purposes.
Under the GDPR, RESA informs Users that they have rights in relation to the processing of their personal data, including the right to portability, access, rectification, deletion or limitation of data. We also inform you about the right to file a claim with a data protection authority.
The User may exercise the aforementioned rights, contacting RESA at privacy@resa.es
By using this site, or by providing us with information, you acknowledge that you are aware of the terms of this Privacy Policy. If you are not satisfied with its terms or any amended terms that are made in accordance with this Privacy Policy, you are not authorized by RESA to use this site.
